Frustrated patients tell GAO why they're not looking at their medical records online | FierceHealthcare http://buff.ly/2uiF2RO

This article shows how 'check the box' compliance with #meaningfuluse results in *lower* #patientsatisfaction. You can't legislate caring about your customer. You have to actually care.

http://www.fiercehealthcare.com/ehr/gao-patients-often-frustrated-when-seeking-health-records?mrkid=47422168&mkt_tok=eyJpIjoiTVdReFl6QTRPR1ZqTWpVNSIsInQiOiI4WmZ3XC9zSTMzeGZwTXQyQXVrU1A1QnlpSkh2eDVvY1RQXC90NnhqRFhKWkUxcFpwQTJsT29nRkJjTkNId0d5V1Y3b1pcL3lsQ3RNRHgzaVJyb1FGQTNqQUxPYTdKY0M0N093N25KV3FjS1VvQkpLWVNNclgwbUJcLzlrdGFRY2U4dVIifQ%3D%3D

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